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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include your carrier details and a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at hello@ampwellbeing.co.uk with your name and order number, and we will investigate that for you.
How do I return an item?
If you are not totally satisfied with your purchase, subject to these Terms and Conditions, you can cancel this contract for whatever reason within 14 days from date of receipt and in perfect original saleable condition with the original packaging. We will try our best to ensure your return is processed as quickly as possible but please note this may take around 5-8 working days from receipt of your parcel. Return postage is to be covered by the customer and we do recommend using a trackable returns service.
To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision by email to hello@ampwellbeing.co.uk listing your name, order number, the product you wish to return and the reason for that return. You do not need to wait for a reply before returning.
Then please post your goods back to us within 14 days including your name and order number and reason for return inside the package.
Returns Address : Amp Wellbeing, The Woodlands, Dairy Lane, Hose, Melton Mowbray, LE14 4JW.
If approved, your refund (if the goods are returned in the original packaging in unused, perfect condition) will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow a week from receipt of parcel before the refund is completed.
We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
If you have any further questions, please don't hesitate to contact us at hello@ampwellbeing.co.uk.
What are your delivery options?
We use a selection of carriers for UK and International delivery as most appropriate to the size and weight of the goods ordered, for the most effective shipping method. All deliveries are tracked.
Delivery costs and times will be calculated and quoted at checkout depending on the number and weight of products contained in the order and delivery prices are detailed on the website.
Don't forget for orders over £50 shipping to UK mainland is free!
Please note that Amp does not accept responsibility for additional duties and taxes that are incurred when shipping outside of the United Kingdom.
If you still have questions, please do not hesitate to get in touch with our friendly customer service team at hello@ampwellbeing.co.uk.
